Terms & Conditions

1. Introduction & scope

These Terms apply to all users of the Vojo Media platform, including device owners, administrators, and authorised users. By purchasing, subscribing to, or using any Vojo Media product or service, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms are entered into with Vojo Media Limited, a company registered in Northern Ireland under company number NI641912, whose registered office is at Unit 268 Lisburn Enterprise Organisation, Enterprise Crescent, Lisburn BT28 2BP (“Vojo Media”).

Business customers only. These Terms apply only to customers acting in the course of a business. By accepting them you confirm that you are not a consumer and are not entering into this agreement for purposes outside your trade, business, craft, or profession.

These Terms are the primary governing terms for all Services and Add-ons, and are the central agreement from which the related documents below can be reached. The following documents form part of, and are incorporated by reference into, these Terms. Each applies in addition to these Terms, and where a document conflicts with these Terms on the specific subject it covers, that document takes precedence on that subject unless it states otherwise:

• Player Software Licence Agreement — your licence to install and use the Vojo Player software;
• Privacy Policy — how we collect and handle personal data;
• Cookie Notice — cookies and similar technologies on our website;
• our Data Processing Agreement (Article 28, UK GDPR) — which applies where we process personal data on your behalf and is available on request (see section 18).

Where a specific Add-on has its own terms, those terms apply in addition to these Terms; if they conflict with these Terms, these Terms take precedence unless the Add-on terms expressly state otherwise.

2. Definitions

The following definitions apply throughout these Terms:

• “Vojo Media”, “we”, “us”, “our” — Vojo Media Limited.
• “User”, “you”, “Customer”, “your” — the company or organisation accessing the Services in the course of its business.
• “Devices” — the Vojo Harvester and Vojo Player hardware, or any other hardware supplied by Vojo Media.
• “Platform” — the Vojo online portal for device and campaign management.
• “Add-ons” — additional features or services available for purchase.
• “Creative” — any publishable or deployable content intended for display on a digital screen, including images, video, and other media used in advertising or promotional campaigns.
• “Fingerprinting” — the process of applying Vojo Media’s patented fingerprint technology to a Creative. A fingerprint is a unique digital signature permanently assigned to a single Creative on upload. Each Creative receives a distinct, single-use fingerprint that cannot be modified, reassigned, or reused. Any change to a Creative requires a new upload, which generates a new fingerprint.
• “Verified Display” (also “Deployment” / “Deployed Creative”) — the first verified display of a fingerprinted Creative at a specific Site within a billing period, confirmed by Vojo’s Proof of Display technology. This is the billable unit: a Creative is billed once per Site per billing period, regardless of the number of subsequent plays in that period.
• “Storage” — the data capacity allocated to your account for Creative uploads, fingerprinted Creatives, and campaign logs, subject to the 10GB fair-usage allowance unless additional Storage is purchased.
• “Fair Usage” — the reasonable limits applied to an account to maintain system efficiency for all users.

3. Device subscriptions & user access

3.1 Subscription model

A Vojo Player device requires an active subscription to access the Platform and associated services. Subscriptions are billed monthly or annually, depending on the plan selected at sign-up or in your proposal. A device is added to your subscription when it is activated on the Platform — that is, when it is registered and becomes operational within the Vojo system.

On activation, the first payment is prorated based on the remaining days in the current billing period and charged automatically through our payment processor. From the next full billing period, all devices on the account follow the same billing cycle for predictable, consolidated billing. The subscription fee includes access to the Platform, device-management tools, and standard support.

3.2 User access

Access to the Platform is determined by the number of devices on your account:

User accounts are non-transferable and may not be shared across organisations.

4. Fees & billing structure

Vojo Media uses a transparent, modular billing structure designed to scale with your network. Charges are made up of the following components:

• 4.1 One-time hardware fee. A one-off charge applies at the time of purchase for all Vojo hardware devices, including setup and onboarding support.
• 4.2 Recurring fee — Players. Each Vojo Player is subject to a recurring subscription fee, which includes ongoing access to the Platform for creative scheduling and standard player reporting.
• 4.3 Recurring fee — Harvesters. Each activated Vojo Harvester is subject to a recurring subscription fee, which includes ongoing access to Harvester features such as display-health and network-status insights.
• 4.4 Per Verified Display charge. A usage-based fee applies per Verified Display, as defined in section 2. It is incurred only when a display is confirmed by Vojo’s Proof of Display technology, so you pay for real, verified delivery rather than scheduled plays.

Pricing is provided on request and tailored to your deployment; a minimum quota applies for personalised quotes. Please contact your Vojo account manager to discuss your requirements.

5. Add-ons

5.1 Available add-ons

You may purchase Add-ons to extend Platform functionality, including:

• Premium Support (see section 13);
• priority Fingerprint processing;
• expanded Storage capacity;
• additional user accounts.

5.2 Add-on terms

These Terms are the primary terms for all Add-ons unless specific Add-on terms are provided at the time of purchase; where they conflict, these Terms take precedence. Add-ons may be billed monthly, quarterly, or annually, and the price and billing frequency are shown at the time of purchase. New Add-ons may be introduced at any time, with their terms provided at purchase if not already covered here.

5.3 Add-on cancellation — user and Storage limits

User accounts. To cancel an additional-user Add-on, your account must first be within the standard device-based user allowance in section 3.2. For example, an account with 4 devices includes 2 user accounts; if it currently has 4 active users (2 included plus 2 added via an Add-on), you must reduce active users to 2 before the Add-on can be cancelled.

Storage. To cancel an additional-Storage Add-on, you must first reduce your stored data to within the standard 10GB allowance.

5.4 Cancellation

You must cancel a subscription or Add-on at least 10 business days before the next billing date to avoid being charged for the next billing period. If you cancel your account, any associated Add-ons (including Premium Support) terminate immediately, and no refund is given for the remaining term.

6. Storage & fingerprinting

6.1 Storage allowance

Each account includes a 10GB fair-usage allowance covering Creative uploads, fingerprinted Creatives, and campaign log and reporting data. If you approach the allowance we will let you know; if it is exceeded, further uploads may be paused until you purchase additional Storage or reduce stored data. Additional Storage is available as an Add-on.

6.2 Fingerprinting allocation

Fingerprinting is processed on a first-come, first-served basis. Accounts without the priority Fingerprinting Add-on are processed in a standard queue: priority jobs are processed ahead of standard jobs at a ratio of three priority jobs to one standard job. Processing time depends on the size and complexity of the Creative.

7. Billing & payment

7.1 Payment processor

Payments are processed securely through Stripe or another payment provider chosen by Vojo Media. By completing a purchase, you authorise Vojo Media to collect recurring payments automatically on the due date for the contract duration or until cancelled.

7.2 Billing cycle

Subscriptions and Add-ons are billed on the selected cycle (monthly, quarterly, or annually), and recurring charges are billed automatically on the due date using the primary payment method on file.

7.3 Device subscriptions

A Player or Harvester subscription begins when the device is registered and active on the Platform; each activated device carries its own recurring subscription fee (sections 4.2 and 4.3). If a device is activated mid-period, the first fee is prorated for the remaining days; from the second period onward, all active devices follow the same consolidated cycle.

7.4 Per Verified Display billing

Verified Display charges are billed separately from device subscriptions. Invoices for Verified Displays are issued within five (5) business days after the end of each calendar month, to allow final validation of the period’s activity. Charges apply only to valid, fingerprinted Creatives confirmed as displayed via Proof of Display; invalid or unrecognised fingerprints are excluded. Detailed breakdowns are available on the Platform to support reconciliation.

7.5 Pricing adjustments

Pricing may be adjusted from time to time, and is reviewed at least annually. We will give you at least 30 days’ notice before any increase takes effect, sent to the billing email address on your account. This section and section 8 (standard pricing) operate together; where both could apply, the longer notice period applies.

7.6 Taxes

All fees are exclusive of applicable taxes, which are added at checkout. You are responsible for any taxes, duties, or regulatory fees imposed by any tax authority, other than taxes on our income.

7.7 Refunds

Fees for Services, devices, Add-ons, and support are non-refundable except where required by law. Any discretionary refund is assessed by Vojo Media on a case-by-case basis.

7.8 Non-payment

Device subscriptions. Failure to pay within 30 days of the due date may result in temporary suspension or, at our discretion, account termination.

Verified Display charges. Failure to pay a Verified Display invoice within 7 days of the invoice date may result in suspension of access to display data in the Platform. Verification continues during suspension, and access is restored promptly once the outstanding balance is cleared. We will not withhold data you are legally entitled to receive (for example, in response to a valid data-subject request).

Subject to section 15, Vojo Media is not liable for any loss arising from any suspension, restriction, disablement, or termination of the Services, accounts, Devices, or Platform access made in accordance with these Terms (including under this section 7.8, section 11.2, and the Player Software Licence Agreement), whether for non-payment, breach, or otherwise.

8. Standard pricing & adjustments

Any Service, device, subscription, or usage charge not covered by an accepted Quote is subject to Vojo Media’s standard pricing, available on request. On expiry or termination of a Quote, all Services and devices revert to the standard pricing in effect at that time. We may update standard pricing on at least 30 days’ notice (by email or through the Platform). Continued use of the Services after a Quote expires constitutes acceptance of the standard pricing then in effect. We are not obliged to publish standard pricing, and may offer tailored pricing at our discretion; minimum quotas apply.

9. Quote pricing

Vojo Media may issue custom pricing through its quoting service, setting out pricing and terms for hardware, subscriptions, services, or features tailored to your requirements. No separate contract is required — these Terms govern all Services provided under a Quote.

• 9.1 Quote pricing is available only to customers who meet minimum-volume or other eligibility criteria set by Vojo Media. We may decline to issue a Quote.
• 9.2 Quotes are valid for 30 calendar days from issue. If not accepted in writing (including by email or in-Platform acceptance) and paid within that period, the Quote expires and standard pricing applies.
• 9.3 On acceptance and payment, the Quote’s pricing and terms become binding for the period stated in the Quote (the “Quote term”).
• 9.4 During the Quote term, additional hardware or subscriptions are billed at the Quote rates, fixed rates apply as stated, and accepted Quote pricing cannot be reduced or cancelled by you except as set out in section 11.
• 9.5 At the end of the Quote term, Services revert to standard pricing. We may, but need not, offer a renewal or amended Quote.
• 9.6 Amended Quotes for additional services or devices are subject to the same acceptance and term conditions unless stated otherwise.

10. Acceptance of terms

By accessing or using the Platform, Services, or devices, or by completing any purchase or payment, you confirm that you have read, understood, and agree to be bound by these Terms, including any referenced policies. These Terms also constitute the terms of sale for all products and services offered by Vojo Media. If you do not agree to these Terms, you must not access or use any part of the Platform, Services, or devices.

11. Term, termination & data retention

11.1 Termination by you

You may terminate your account at any time, provided you are not within a fixed Quote term. Termination requests must be made at least 10 business days before the next billing date to avoid renewal charges; a request received later than that takes effect at the end of the following billing period.

11.2 Termination by Vojo Media for breach

We may suspend or terminate Services, accounts, or Platform access with immediate effect for a material breach of these Terms, including: non-payment beyond 30 days of the due date; fraudulent, unlawful, or abusive use of the Services; attempted reverse engineering, copying, or misuse of our intellectual property; or conduct that damages Vojo Media’s reputation or its ability to serve other customers. On termination for breach, no refund is due, you must immediately stop using the Services and return any Vojo Media property if requested, and we may pursue our legal remedies.

11.3 Data retention

Vojo Media retains campaign data, report data, and Creatives for up to 6 months following the end of an account, after which it deletes or anonymises them unless retention is required by law or a valid data-subject request is pending. Vojo Media is under no obligation to retain data beyond this period.

12. Device warranty

This is a limited, restrictive warranty. It is the only warranty Vojo Media gives on hardware and it is provided on the terms below. Read clauses 12.2 (conditions), 12.3 (exclusions) and 12.4 (when the warranty is void) carefully: unless every condition is met and no exclusion applies, no claim will be accepted.

12.1 What is covered, and your sole remedy

Vojo Media provides a 12-month limited warranty, from the date of purchase, on hardware devices supplied by Vojo Media, covering only defects in materials and workmanship that are present at the time of supply and that arise under normal use in accordance with Vojo Media’s instructions. It does not cover any other matter, and in particular does not warrant that a device will be uninterrupted, error-free, or fit for any particular purpose.

Single switch-out — sole and exclusive remedy. Your sole and exclusive remedy under this warranty is a single replacement (one switch-out) per device during the warranty period. Once a device has been replaced, the warranty on that device is exhausted and no further claim may be made in respect of it or its replacement. A replacement device carries only the unexpired remainder of the original warranty period (which runs from the original purchase date and does not reset), and may be new, refurbished, or a functionally equivalent model at Vojo Media’s sole discretion. No repair, refund, credit, or other remedy is available under this warranty except as expressly stated.

This warranty applies to hardware supplied by Vojo Media only. It does not apply to hardware you supply yourself (including hardware on which you run a Vojo Player software build), which is covered by its own manufacturer’s warranty, if any. The Vojo Player software is licensed separately and provided “as is” under the Player Software Licence Agreement; this clause 12 does not warrant the software.

12.2 Conditions — the warranty applies only if

The warranty applies only where all of the following are and remain true:

• the device was purchased directly from Vojo Media and you can provide proof of purchase;
• the device is registered to your account and has a current, paid Vojo subscription;
• the device has at all times been installed, powered, connected, operated, and maintained strictly in accordance with Vojo Media’s instructions and specifications, in a suitable indoor environment;
• the device has not been moved from its original installation location, opened, modified, serviced, or handled by anyone other than Vojo Media or a Vojo-authorised contractor; and
• you report the suspected defect to Vojo Media within 7 days of first discovering it, and in any event within the 12-month warranty period.

12.3 Exclusions

Without limitation, the warranty does not cover, and no claim will be accepted for:

• water, moisture, humidity, heat, dust, weather, or any outdoor or environmental exposure;
• accidental damage, drops, impact, mishandling, misuse, abuse, or neglect;
• unauthorised or attempted modification, repair, opening, servicing, or tampering, by anyone other than Vojo Media or a Vojo-authorised contractor;
• power surges, incorrect or unstable power, static, lightning, or any other external or electrical cause;
• faults caused by, or relating to, your network, internet connectivity, third-party services, software, content, or peripherals;
• consumable, wear, or ancillary parts (including storage media/SD cards, batteries, cables, power supplies, mounts, fixings, and enclosures);
• normal wear and tear, image retention, or any cosmetic damage that does not prevent the device functioning;
• any device from which a serial number, label, or identifier has been removed, altered, or defaced; and
• any fault Vojo Media reasonably determines did not arise from a defect covered by clause 12.1.

12.4 When the warranty is void

The warranty is void in full, and no claim will be accepted, in respect of any device that has been tampered with, opened, or interfered with in any way, or from which a serial number, label, or identifier has been removed, altered, or defaced.

In addition, Vojo Media may treat the warranty as void in respect of any device where either of the following has occurred and has caused, contributed to, or prevented Vojo Media from verifying, the claimed defect:

• the device, having been installed by Vojo Media or by a Vojo-authorised third-party contractor, is moved from its original installation location without Vojo Media’s prior written consent (such consent to be sought before any move; Vojo Media may require the device to be re-commissioned by Vojo Media or an authorised contractor as a condition of that consent); or
• the device has been used in breach of these Terms, the applicable instructions, or the conditions in clause 12.2.

12.5 Territory

This warranty, and the return logistics in clause 12.7, are provided only within the United Kingdom and the Republic of Ireland. Cover for devices located elsewhere is available only by prior written arrangement with Vojo Media.

12.6 Making a claim

Report the suspected defect via the Vojo Support portal or by emailing warranties@vojo-media.com within the time limits in clause 12.2, with your proof of purchase and a description of the fault. Vojo Media may require diagnostic information and reasonable co-operation to assess the claim, and may decline any claim it cannot verify.

12.7 Returns & replacement logistics

Where a claim is accepted, you must return the affected device to Vojo Media, at your own cost and risk, before any replacement is dispatched. Vojo Media will dispatch the replacement only after it has received and assessed the returned device and confirmed the claim is valid. Advance or cross-shipped replacements are not provided. Vojo Media is not responsible for devices lost or damaged in return transit; use a tracked, insured service. If a returned device is found not to be covered, it will be returned to you and any replacement or repair will be chargeable.

Where a claim is accepted and the returned device is confirmed to be covered, Vojo Media will dispatch the replacement within 10 business days of confirming the claim. This turnaround is Vojo Media’s only time commitment in respect of the warranty; it is not a service level for the Services generally, and delay in it does not give rise to any liability beyond provision of the switch-out itself.

12.8 Limit of liability under this warranty

Vojo Media’s total liability under this warranty is limited to providing the single switch-out described in clause 12.1 and, in any event, is capped at the price you paid for the device concerned, as stated on the applicable quote or order. To the fullest extent permitted by law, Vojo Media excludes all other warranties, conditions, and representations (whether express or implied) in respect of hardware, and is not liable for any downtime, lost revenue, lost profit, wasted expenditure, or any indirect or consequential loss arising from a device defect. Nothing in this clause limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law, and this warranty does not affect any statutory rights that cannot be excluded.

12.9 Extended warranty

Extended warranty cover may be purchased for a device, where offered. An extended warranty lengthens the duration of cover only; all other terms of this clause 12 continue to apply unchanged — in particular the single switch-out remedy (clause 12.1), the conditions (clause 12.2), the exclusions and void events (clauses 12.3–12.4), and the liability cap (clause 12.8). The term and price of any extended warranty are as stated on the applicable quote or order and must be purchased before the original warranty expires unless we agree otherwise in writing.

13. Support & service levels

13.1 Basic support (included)

Basic support is included with hardware purchase and an active subscription. It is provided remotely, by email, during business hours (Monday to Friday, 9am–5pm, excluding public holidays in Northern Ireland). The target response time is 5 business days from receipt of a request, and is a target to acknowledge a request — not to resolve it, and not to attend a site. Requests must be submitted by email to support@vojo-media.com. No ticketing-system access is included.

13.2 Remote-first; your first-line checks

Support is provided remotely. The Player and Platform include remote diagnostics, restart, and content-management tools, and Vojo Media will diagnose and, where possible, resolve issues remotely. Before raising a request, you must carry out basic first-line checks yourself, including power-cycling the device and the screen and confirming power and network connectivity. You are responsible for your own site infrastructure (power, network, displays, cabling, and mounting).

13.3 On-site attendance and call-outs

On-site attendance and call-outs are not included in any subscription, hardware purchase, or Basic support. Where a site visit is genuinely required, it is a separate, chargeable service, arranged by prior appointment and subject to availability, and scheduled in turn alongside other requests. Vojo Media does not provide same-day, emergency, out-of-hours, or guaranteed-timeframe attendance except under a Premium Support package or a bespoke service-level agreement purchased in advance. A call-out is charged as a base call-out fee (covering attendance and the first hour on site) plus hourly labour and travel beyond a set radius, at Vojo Media’s then-current rates as set out on the applicable quote or rate card, unless covered by a package you hold. The call-out fee does not apply, and any fee charged will be waived or refunded, where the visit is required to remedy a fault covered by the device warranty in clause 12 (such faults being addressed remotely wherever possible). Warranty replacements are handled on a return-to-base basis under clause 12, not by on-site visit.

13.4 Nature of response targets

All response times referred to in these Terms are targets for acknowledgement only, are measured in business hours and business days, and are not guarantees of resolution, uptime, continuous availability, or on-site attendance. They do not apply outside business hours. Higher or guaranteed service levels are available only under a Premium Support package or a written service-level agreement.

13.5 Premium Support (paid Add-on)

Available on a 3-month or annual term. Includes a dedicated account manager as a single point of contact, a target response time of 48 hours from receipt of a ticket (acknowledgement, not resolution), and access to the online ticketing system as well as email support. Any enhanced attendance, priority, or on-site terms are as set out in the Premium Support package or applicable service-level agreement. If your account is cancelled, Premium Support terminates immediately with no refund for the remaining term.

14. Governing law & dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the law of Northern Ireland.

The parties will seek to resolve any dispute through the following steps:

• Negotiation — the parties first attempt to resolve the dispute through direct discussions within 30 days of written notice of it.
• Mediation — if unresolved, either party may refer the dispute to mediation by a mutually agreed independent mediator, with costs shared equally.
• Courts — if mediation does not resolve the dispute, it is submitted to the exclusive jurisdiction of the courts of Northern Ireland.

Nothing in this section prevents either party from seeking injunctive relief or other equitable remedies where needed to prevent harm or enforce its rights.

15. Limitation of liability

15.1 Liabilities we do not exclude. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.

15.2 Cap on liability. Subject to section 15.1, our total aggregate liability to you arising out of or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to Vojo Media in the 12 months immediately preceding the event giving rise to the claim.

15.3 Excluded losses. Subject to section 15.1, we are not liable for any indirect, incidental, consequential, or special losses, or for any loss of profit, revenue, data, business, opportunity, or goodwill, even if advised of the possibility. We are also not liable for losses arising from: third-party services, software, or hardware (including media players, displays, and third-party signage systems); third-party hosting, data-centre, or network disruptions beyond our reasonable control; or any Creative uploaded, deployed, or displayed through the Platform or devices, for which you are solely responsible (including its compliance with applicable laws and third-party rights).

15.4 No guarantee of uninterrupted service. We will make reasonable efforts to keep the Services available, but do not warrant that they will operate without interruption, error, or security vulnerability.

15.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, government action, strikes, supply- chain disruption, or cyber-attacks.

15.6 Reasonableness. The parties agree that the exclusions and limitations in these Terms are reasonable given the nature of the Services, the subscription-based pricing (which reflects the allocation of risk in these Terms), the availability of extended warranty and insurance to the Customer, and the fact that the Customer is contracting in the course of a business and has had the opportunity to review these Terms and take independent advice. The fees would be materially higher if Vojo Media accepted a broader liability.

16. Indemnification

You agree to defend and indemnify Vojo Media and its affiliates, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Platform, devices, or Services;
• any Creative uploaded, deployed, or displayed through the Platform or devices;
• any breach of these Terms, applicable law, or third-party rights (including copyright, trademark, data-protection, and advertising regulations);
• any damage to third-party hardware, screens, or network infrastructure caused by your improper installation or use of Vojo devices; and
• any advertising dispute, regulatory action, or fine relating to content displayed using the Services (including misleading advertising, unauthorised IP use, or offensive or defamatory content).

We may, at our own expense, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate. The obligations in this section survive termination or expiry of this agreement.

Your obligations under this section are not subject to the limitation of liability in section 15.2. In relation to any indemnified claim, you must not admit liability for, or settle, the claim without Vojo Media’s prior written consent (not to be unreasonably withheld), and must provide Vojo Media with reasonable assistance at your cost.

17. Intellectual property & confidentiality

The Platform, Proof of Display technology, devices, Fingerprinting system, and all associated software, hardware, and methodologies are proprietary to Vojo Media and protected by patents, trademarks, copyright, and trade secrets.

Device firmware. The embedded firmware and on-device software in Vojo Harvester and Vojo Player devices is licensed to you, not sold, on a limited, non-exclusive, non-transferable, revocable basis, solely for use as an integral part of the device it is supplied in and, where a subscription is required for that device, only while that subscription is active. You must not extract, copy, distribute, modify, reverse engineer, or tamper with the firmware, or run it on any other hardware. The Vojo Player application software is licensed separately under the Player Software Licence Agreement.

You agree that you will not, and will not permit any third party to:

• reverse engineer, decompile, or disassemble Vojo Media’s technology, except to the extent this restriction is prohibited by applicable law (including any right to decompile for interoperability);
• copy, modify, reproduce, or create derivative works based on the Platform, devices, or Fingerprinting technology;
• access our proprietary systems, software, or databases in an unauthorised manner;
• use the Services, devices, or Platform to develop, improve, or train competing technologies; or
• replicate Vojo’s Proof of Display methodology or Fingerprinting system without our prior written consent.

Any confidential or proprietary information shared by Vojo Media — including system architecture, operational methods, pricing, and business models — must be kept confidential and not used for competitive purposes. Misuse of our intellectual property may result in immediate termination of access and legal action, including injunctive relief and damages. The obligations in this section survive termination and remain enforceable for five (5) years after it.

18. Data protection

Vojo Media handles personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable privacy laws. Full details of how we handle personal data — including the data we collect, our lawful bases, retention, international transfers, and your rights — are set out in our Privacy Policy.

Processing on your behalf. Where Vojo Media processes personal data on your behalf in providing the Services, we act as a processor and you as the controller. In that case we will process such data only on your documented instructions and in accordance with the requirements of Article 28 of the UK GDPR, under a separate data-processing agreement which forms part of these Terms and is available on request.

Device sensing. Our Proof of Display system is designed to verify advertising playback, not to identify members of the public. Any signal data collected by our devices is handled in a privacy-preserving manner as described in our Privacy Policy.

19. Demo accounts

We may offer demo accounts at our discretion for evaluating the Platform, devices, and Services. Demo accounts are for non-commercial evaluation only and may not be used for live deployments or revenue-generating activity. A demo is typically active for 14 days from activation unless we agree otherwise in writing; no payment details are required, and we may modify, extend, or revoke demo access at any time.

After the demo period, you may still log in but access to data, services, and features is restricted. Demo data (uploaded Creatives, fingerprinted content, and logs) is retained for 30 days after the demo period, after which it may be permanently deleted. Any demo hardware remains the property of Vojo Media and must be returned on request or at the end of the demo, unless a written purchase or extended-use agreement is made; failure to return demo hardware may result in charges at our discretion. Demo accounts are provided “as-is,” without warranty or any guarantee of uptime, availability, or support.

20. Publicity & marketing

By using the Services, you grant Vojo Media the right to include your name, logo, and general use case in public marketing materials (such as our website, social media, investor presentations, and promotional content). If you prefer not to be featured, email support@vojo-media.com and we will cease using your name and logo in new materials within a reasonable period; we are not required to recall, amend, or destroy materials already published or distributed. We will not disclose your confidential or proprietary information without your prior written consent; references are limited to publicly available information or general descriptions unless otherwise agreed.

21. General

• Entire agreement. These Terms, together with any accepted Quote and Add-on terms, are the entire agreement between the parties and supersede any prior arrangement. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
• Severability. If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force. Where any provision or part-provision is held invalid or unenforceable but would be valid if some part of it were deleted or modified, the provision applies with the minimum modification necessary to make it valid and enforceable, and the parties intend that each exclusion and limitation of liability operates as a series of separate and severable provisions.
• Survival. Termination or expiry of these Terms does not affect any provision which by its nature is intended to survive, including sections 7 (accrued payment), 11.3, 12, 15, 16, 17, and 18, and the intellectual-property and liability provisions of the Player Software Licence Agreement.
• Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer ours, including on a sale or reorganisation of our business.
• Third-party rights. A person who is not a party to these Terms has no right to enforce them.
• Notices. Formal notices must be in writing and sent to the contact details on your account or, for notices to us, to support@vojo-media.com.
• Waiver & variation. A failure to enforce a provision is not a waiver of it, and no variation of these Terms is effective unless made in accordance with section 22.

22. Changes to these Terms

We may update these Terms from time to time. We will give at least 30 days’ notice before any material change takes effect (by email or through the Platform). Continued use of the Services after that notice period constitutes acceptance of the updated Terms.

23. Contact

For support or enquiries, contact us:

• Email: support@vojo-media.com
• Phone: 028 9260 0895